Frequently asked questions

FixLy is an AI-powered repair assistant. Snap a photo, record a video, or capture a sound — and our model identifies the likely issue, tells you whether it's DIY-safe, and walks you through the repair.

Yes — a free account lets us save your scan history, track your monthly usage, and personalize recommendations.

Yes. The Free plan includes 5 scans per month, forever, with no credit card required.

Our model is trained on thousands of repair scenarios and returns a confidence score with every diagnosis. Low-confidence results are clearly labeled.

You can flag any scan from your history. Our team reviews flagged scans to continuously improve the model.

Dishwashers, washing machines, dryers, fridges, freezers, microwaves, window/portable air conditioners, plumbing (leaks, clogs, toilets, garbage disposals), and light electrical work (outlets, switches with breaker off).

Always. We flag anything involving gas lines, refrigerant/sealed-system AC, 240V wiring, breaker panels, sewage main lines, or visible burning as 'not DIY-safe'.

Yes — every diagnosis includes safety warnings specific to the repair, including shutoff and PPE recommendations.

They're stored securely in your private account and used only to generate your diagnosis. We never share them with third parties.

Yes — delete individual scans from your history or delete your entire account from settings at any time.

Yes. Cancel from settings and you'll keep Pro features until the end of your billing period.

We offer a 30-day money-back guarantee on annual plans.